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Troubleshooting Guidelines
132 4600 Series IP Telephone LAN Administrator Guide
The TFTP or HTTP
script file is ignored
or not used by the
telephone,
AND the TFTP or
HTTP server is a
LINUX or UNIX
system.
CAUSE: The telephone expects lines of the
script file to terminate with a <Carriage
Return> <Line Feed>. Some UNIX
applications only terminate lines with <Line
Feed>. Editing the script file with a
UNIX-based editor can strip <Carriage
Return>s from the file. Doing so causes the
entire file to be treated as a comment, and thus
be ignored.
RESOLUTION: Edit the script file with a
Windows
®
-based editor, or another editor that
does not strip out the <Carriage Return>.
CAUSE: UNIX and LINUX systems use
case-sensitive addressing and file labels.
RESOLUTION: Verify the file names and path
in the script file are accurately specified.
AND telephone
administration recently
changed.
CAUSE: The 46xxupgrade.scr file was edited
incorrectly, renamed, etc.
RESOLUTION: Download a clean copy of the
46xxupgrade.scr file from the Avaya support
Web site, and do not edit or rename it.
Customize or change only the 46xxsettings
file, as discussed in Chapter 4:
Server
Administration.
Telephone power is interrupted while the
telephone is saving the application file and
the TFTP or HTTP application stops
responding.
CAUSE: The TFTP or HTTP server stops
responding if power is interrupted while a
telephone is saving the application file.
RESOLUTION: Restart the TFTP or HTTP
server, as applicable.
The DHCP server indicates the 4600 Series
IP Telephone reports itself as a Token Ring
device, and refuses to provide the telephone
an address.
CAUSE: Early versions of the 4600 Series IP
Telephones erroneously report being a Token
Ring device. With most DHCP servers, this
does not matter. Some LINUX servers,
however, refuse to issue addresses to Ethernet
devices reporting to be Token Ring devices.
RESOLUTION: Administer the DHCP server
to delete all MAC and IP addresses associated
with Lucent Technologies or Avaya, or allow
the associated DHCP leases to expire.
Telephone does not register with Avaya
Communication Manager.
CAUSE: Use of IP telephone firmware R2.3
and greater requires TN799C V3 or greater.
RESOLUTION: Upgrade TN boards to
TN799C V3 or greater.
Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones (continued)
Condition Cause/Resolution
5 of 6