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Error Messages
Issue 4 August 2006 145
Extension in use CAUSE: The specified extension is already in use,
according to the Avaya Media Server.
RESOLUTION: Wait a few minutes, and try again. Waiting
works when the extension is correctly administered, but a
service interruption occurs of which the Avaya Media
Server is not yet aware. Otherwise, verify the proper
extension with respect to switch administration.
Alternatively, if you are logging in from a remote location
and want to log the other user off, press the # key twice,
once at each prompt.
Failed to set phone IP
Address
CAUSE: The 4600 Series Telephone was originally
installed on one switch with Static Addressing, and has
subsequently been installed on another switch with an
active DHCP server assigning dynamic IP addresses.
RESOLUTION: Reset the telephone.
Incompatible CAUSE: This release of the Avaya Media Server does not
support the current version of the IP telephone.
RESOLUTION: Upgrade to the current version of Avaya
Media Server software.
Message light blinks on
and off, and the
telephone did not
complete registration
CAUSE: The telephone has a hardware fault.
RESOLUTION: Replace the telephone.
NAPT Error CAUSE: A device between the telephone and the call
server is invoking Network Address Port Translation, which
the 4600 Series IP Telephones do not support.
RESOLUTION: Contact the System Administrator to
remove or re-administer the NAPT device.
No Proxy Found
(SIP only)
CAUSE: A problem with the list of SIP registration/proxy
servers.
RESOLUTION: Review the server administration to
ensure that the correct addresses are specified. Verify the
proper operation of the Registration Server(s) and the
intervening network.
No Socket CAUSE: The telephone has registered with the call server,
but network problems have prevented the telephone from
opening a TCP socket.
Note: This message only occurs on older software
versions. Telephones with newer software automatically
reset.
RESOLUTION: Press the # button to reset the telephone
and contact the [Network] System Administrator to report
the network problem.
Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message Cause/Resolution
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