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Error Conditions
Issue 4 August 2006 129
The telephone was
working, but does
not work now,
AND no lights are lit on
the telephone and the
display is not lit.
CAUSE: Loss of power.
RESOLUTION: Check the connections
between the telephone, the power supply, and
the power jack.
AND power to the
telephone is fine, but
there is no dial tone.
The display might show
“System Busy.”
CAUSE: Loss of communication with the PBX
switch.
RESOLUTION: Check LAN continuity from the
PBX to the telephone using ARP or trace-route
and from the telephone to the PBX by invoking
a Feature button. Verify that LAN
administration has not changed for the
Gatekeeper, TN 2302AP boards, or the LAN
equipment (routers, servers, etc.) between the
switch and the telephone. Verify no one
changed the telephone settings locally using
the VIEW and ADDR codes, as described in
the 4600 Series IP Telephone Installation
Guide. Verify the telephone volume is set high
enough. Finally, conduct a self-test.
AND the telephone
was recently moved.
CAUSE: Loss of communication with the PBX.
RESOLUTION: As above, but pay particular
attention to the possibility that the telephone is
being routed to a different DHCP server, or
even a different PBX switch. If so, the new
server or switch might need to be administered
to support the telephone.
AND the network was
recently changed to
upgrade or replace
servers, re-administer
the Avaya Media
Server, add or change
NAT, etc.
CAUSE: Loss of communication with the PBX.
RESOLUTION: As above.
Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones (continued)
Condition Cause/Resolution
2 of 6