Filter
Top Products
Troubleshooting Guidelines
134 4600 Series IP Telephone LAN Administrator Guide
There are three areas where installers can troubleshoot problems before seeking assistance
from the system or LAN administrator:
1. Check the power and Ethernet wiring to ensure that:
● all components are plugged in correctly.
● there is LAN connectivity in both directions to all servers - DHCP, TFTP, HTTP, call
server. Note that if the telephone is attached to a 30A switched hub, upon loss of
Ethernet connectivity the usual No Ethernet message is not displayed.
● if the telephone is supposed to be powered from the LAN, ensure that the LAN is
properly administered and is compliant with IEEE 802.3af-2003.
2. If you are using static addressing:
● use the VIEW command to find the names of the files being used and verify that these
filenames match those on the file server. Check on the Avaya Web site to verify whether
the correct files are being used. Note that the 4601 IP Telephone does not support static
addressing and therefore, does not support the VIEW command.
● use the ADDR option to verify IP addresses.
● use the QoS option to verify QoS parameters.
See Chapter 3 of the 4600 Series IP Telephone Installation Guide.
3. If the 4600 Series IP Telephone is not communicating with the DHCP, TFTP, HTTP, or
media server, make a note of the last message displayed. Consult the system administrator.
The Clear Administrative Option
Sometimes, you might want to remove all administered values, user-specified data, and option
settings, etc. Essentially, you want to return a telephone to its initial “clean slate” condition.
Usually, this is done to pass a telephone to a new, dedicated user when the user’s
L O G O F F option is not sufficient. For example, if the new user has the same extension, but
has different permissions than the previous user. The C L E A R option erases all administered
data such as:
● static programming,
● file server and call server programming, and
● user settings, including Speed Dial button labels and locally programmed Feature button
labels.