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Call-Handling Features
Issue 3 November 2004 17
In addition, the following icons are displayed in certain feature-specific applications.
Call-Handling Features
The procedures in this section assume that you are performing call handling with the Home
screen displayed on the 2420 telephone. In addition to common procedures provided in this
section, see the Overview for the Avaya Communication Manager Software (555-233-767) for
alternate procedures.
Answer a call
When a call arrives at your 2420 telephone, you hear a ringing tone, and a blinking bell icon
appears on the associated call appearance. In addition, call identification information appears.
See Call Appearance and Call Identification Displays
on page 15 for more information.
To answer an incoming call
Perform one of the following:
● If you are not active on another call, answer the call using your handset, headset, or
speakerphone. See Speakerphone
on page 19 for more information about your
speakerphone.
● If you are active on a call already, place the active call on hold, and then answer the
incoming call. See Hold
on page 18 to place a call on hold.
● If the call appearance for the ringing call is not displayed on the current Home screen
page, use and to cycle through the pages. Use to return to page 1 of the
Home screen. When you locate the call appearance for the ringing call, press the
corresponding call appearance button.
Status Icons for Feature-Specific Applications
Icon Definition
Feature
status
Used by the Call Center Q Time
feature.
Feature
status
Used by the Call Center Aux Work
feature.
Feature
status
Used by the Call Center Service
Observing feature.