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AastraLink RP Phone User Guide 101
Troubleshooting
Why are some of the options in Assistant unavailable?
Unavailable options are set using Administrator. To make changes to these options,
contact the phone System Administrator.
Why can’t I use the lines I set through the Web UI?
If you are using softkeys (model 6757i CT RP) or programmable keys (model 6753i
RP) as line keys, the line keys must be assigned by the system administrator, and then
configured using the Web UI, and the phone must be restarted. The line keys only
take effect after all of these steps are complete. See Configuring Multiple Lines
(6753i RP & 6757i CT RP) on page 61.
Check that the line number assigned by the system administrator is the same as the
line number configured on the Web UI, and that the phone has been restarted.
Why did I lose my call when I put it on hold?
You can put your calls on hold, if your phone supports that feature, or park it, using
the Response Point button . Calls put on hold for an extended time are
automatically terminated. If you think you will be away from the phone for a long
time, park the call instead. (Response Point supports nine parking spaces for calls.)
Why aren't my voice messages showing up in my e-mail inbox as voicemail
attachments?
If you are not receiving any e-mail messages or the e-mail messages do not have a
voicemail attachment, the problem may be caused by one of the following:
• Your voicemail settings are not configured properly or your e-mail address was
entered incorrectly. Verify that the Receive messages as attachments to e-mail
checkbox is selected and your e-mail address is correct on the Voicemail tab.
• Your e-mail server or e-mail reader application’s spam or virus checker filtered
the message. Look for the message in the Junk E-Mail or Deleted Items folder.
Add the sending e-mail address to the list of approved senders so that messages
from the base unit do not get filtered as junk e-mail in the future.
• If you received the e-mail message but there is no WAV file attachment, your e-
mail server or e-mail program may have removed the attachment as part of virus
filtering. (You can probably adjust the filters so that it will allow WAV file
attachments, or add the sending e-mail address to the list of approved senders to
prevent the e-mail application from removing attachments.)
• There may be a problem with the e-mail server configuration in the phone system.
If you have verified that your configuration is correct and the messages are not
being filtered as spam, report the problem to your phone System Administrator.
Why don't I see notifications for all my incoming calls?
Because Assistant support phones that have multiple extension numbers, it is possible
to see more than one notification window at a time if multiple calls come in for these
extension numbers simultaneously. Assistant displays a maximum of four notification
windows. No notification window will appear if a fifth call comes in.