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Troubleshooting Possible Problems 87
My telephone is not forwarding my
incoming calls to my voice mailbox.
Start the NetSet utility and verify that
Forward to Voice Mail is selected as your
call forwarding path. For details, see
“Creating Your Call Forward Path”
in
Chapter 5.
On my NBX Business Telephone, I added
a one-touch speed dial, but the
telephone does not dial that number.
Do not use nonnumeric characters or
spaces in your Speed Dial setup. For
details, see “One-touch Speed Dials”
in
Chapter 6
.
I try to pick up a call ringing on another
telephone using Directed Call Pickup, but
it fails.
The telephone you are using to pick up
the call may not be in the same group as
the telephone that is ringing and the
ringing telephone does not allow
nonmember pickup. See “Call Pickup”
in
Chapter 7
.
My telephone keeps ringing after I pick
up the handset.
Your telephone may have lost connection
to the system immediately after a call
came in. Remove the Ethernet cord from
the jack, then re-insert it into the jack.
Wait a few seconds. If the telephone
continues to ring, disconnect the
electrical power for your telephone, then
plug it back in.
The labels that I print for my telephone or
Attendant Console do not fit the
telephone or console.
When you are in Adobe Acrobat Reader,
select File and then Print. In the Print
dialog box, be sure that the check boxes
for both Fit to Page and Shrink to Fit are
empty.
The display panel shows, Wait for
NCP.
Your telephone may be disconnected
from the system. Hang up your
telephone and wait a few seconds. Then
pick up the handset. If this message still
appears on your telephone display panel,
contact your administrator.
Table 12 Troubleshooting Quick Reference (continued)
Possible Problem Suggested Solutions