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4
VOICE MAIL
A key component of the NBX Networked Telephony Solutions is the
NBX Messaging System, which includes voice mail, off-site notification,
and several administrative features.
Voice mail allows callers to leave voice messages in your voice mailbox
when you are not able to answer your telephone. You can listen to, save,
and forward those messages from any touch-tone telephone. In certain
circumstances, you can also be notified about your voice mail messages
through your email.
The NBX system provides several types of voice mailboxes. The most
common type of mailbox is a personal voice mailbox, which is associated
with a specific telephone and a specific user. Other types of voice
mailboxes, which are described at the end of this chapter, include
greeting-only mailbox, phantom mailbox, and group mailbox.
You use the Off-Site Notification feature if you want the NBX system to
notify you when callers leave voice mail messages in your voice mailbox.
See “Off-Site Notification”
in Chapter 6.
The steps for setting up personal, phantom, and greeting-only voice
mailboxes are the same. See “Setting Up Your Voice Mail
” in Chapter 1
for details. Your administrator creates group mailboxes.
The default setting for maximum voice mail message length is 5 minutes.
Your administrator can configure your organization’s NBX messaging
system to receive and store voice mail messages that are up to 10
minutes long.
If your system uses a messaging application other than NBX Voice
Messaging (such as third-party messaging), use the documentation for
that messaging application instead of these instructions.