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Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
The charge/in use LED won’t
light when the handset is
placed on the base unit.
Suggestion
• Make sure the AC adapter is plugged into the base unit and wall outlet.
• Make sure the handset is properly seated on the base unit.
• Make sure the charging contacts on the handset and base unit are clean.
• Press channel during a call to help eliminate background noise.
• Make sure that the base unit antenna is in a vertical position.
• Move the handset and/or base unit to a different location away from metal
objects or appliances and try again.
• Make sure that you are not too far from the base.
• Check both ends of the base unit telephone line cord.
• Make sure the AC adapter is plugged into the base unit and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Change the digital security code (See page 45).
• Make sure line 1 or line 2 is pressed.
• The battery pack may be weak. Charge the handset on the base unit for
more than 15 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
• Change the digital security code (See page 45).
• Keep the handset away from microwave ovens, computers, remote control
toys, wireless microphones, alarm systems, intercoms, room monitors,
fluorescent lights, and electrical appliances.
• Move to another location or turn off the source of interference.
• The handset was picked up before the second ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your Caller ID service is current.
• Make sure that the CIDCW option is set to “On”.
The audio sounds weak
and/or scratchy.
Can’t make or receive calls.
The handset doesn’t ring
or receive a page.
The Caller ID/CIDCW does
not display.
Severe noise interference.
ADDITIONAL INFORMATION