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ACD Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
70
DKAdmin/DKBackup
CAUTION! The DKAdmin PC must be connected to the Strata DK to upload any
changes to this data (see Appendix A – Connecting to Strata DK for
procedures on connecting the DKAdmin PC to a Strata DK).
6. Press Esc to close the System & Station Speed Dial Administration screen and return to
the Main Menu.
ACD Administration
The ACD Administration Section option in the Administration Menu enables you to maintain
your ACD and ACD Agent programs.
➤ To access ACD administration
➤ Type a. The DK Program
File Selection screen
displays (shown right).
ACD Programs
➤ To edit ACD programs
1. Press Enter; the ACD
Programs screen displays
(shown right). This
screen enables you to
edit ACD programs (you
can edit any program
with a check mark next
to it).