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Troubleshooting
U.S. Patents: 5,289,529; 5,400,393; RE34,968. Other Patents Pending.
A caller's message was not saved. • The message was not over four seconds.
• Caller transferred the call to another station after
recording the message at your station.
Cannot select the greeting. Greeting timer is on. Turn off.
The telephone answering system is dis-
abled.
Connect Line 1.
Cannot turn voice mail off. • The station is the Auto Attendant. Turn off.
• Greeting timer is on. Turn off.
The greeting callers hear is not Greeting 1. • Greeting timer is on. Turn off.
• Check primary greeting setting.
Callers cannot access a station's voice mail. • Make sure that station has voice mail turned on.
• Connect Line 1.
• Call is on the private line.
The phones ring but the answering system
does not answer the call.
• Auto Attendant is on. Turn off.
• Voice mail is turned off. Turn on.
• Auto Attendant is not programmed to answer the
ringing line.
Communication errors occur during call
transfer/intercom/page all.
A station might have been removed without performing a
system update.
Cannot enter remote code number to access
my messages.
Re-enter the remote code after hearing the remote code
menu.
Disconnected after entering my remote code
number.
You do not have any recorded messages.
Problem Solution
43-5708.fm Page 37 Monday, September 18, 2000 7:56 AM