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Troubleshooting
ˆ
Troubleshooting
Problem Solution
Cannot program the existing ID after discon-
necting and re-connecting the phone.
Perform a system update at another station (see “Per-
forming a System Update” on Page 38).
Cannot access the program mode. Station is off hook or on hold. Hang up or turn off hold.
Does not receive PAGE ALL. • The station is set as the Auto Attendant. Turn off.
• DND is on. Turn off.
Cannot join in a conference call. • Release Call Privacy (see“Making a Conference
Call” on Page 18).
• Another station has already joined the call.
Intercom does not work. • Make sure both stations are connected to Lines 1
and 2.
• Called station is in DND.
Cannot view the activity of other stations. Line 1 is not common to all units.
The line indicator flashes when a call comes
in but the phone does not ring.
• Auto Attendant turned on. Turn off.
• Ringer switch set to off. Turn on.
• Ringer programmed as off. Turn on.
• DND turned on. Turn off.
One station's number continues to appear
when the station is not in use.
• DND is on at that station. Turn off.
• Make sure the unit is connected to the line and AC
power.
The telephone does not ring. • Auto Attendant turned on. Turn off.
• Ringer switch set to off. Turn on.
• Ringer programmed as off. Turn on.
There is no dial tone and the display is
blank.
Connect AC power.
Callers cannot hear you when using the
handset, but you can hear them.
• Check the handset cord connection.
• Check MUTE.
When a call comes in on Line 2, LINE 2 indi-
cator does not light.
Check the FAX/PC switch. The switch should be set to
PHONE when a PC or fax is not connected.
Cannot operate the phone during a power
failure.
Install the backup batteries.
43-5708.fm Page 36 Monday, September 18, 2000 7:56 AM