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Chapter6 Additional information
I tried to perform a local HotSync operation, but it did not
complete successfully.
Try each of these in turn:
, Make sure that HotSync Manager is running. If HotSync Manager is
running, exit, and then restart it.
, Make sure that Local USB is selected in the HotSync Manager menu
or the Palm Desktop for CLIÉ software menu.
, Check that the cradle is properly connected to the USB connector of
your computer.
, Read the HotSync Log for the user account for which you are
performing a HotSync operation.
, Make sure that your CLIÉ handheld is seated in the cradle correctly.
, Make sure that the gold-plated connectors on the cradle and your
CLIÉ handheld are clean. Use a pencil eraser to clean them.
I cannot perform a HotSync operation via modem.
Check the following on your computer:
, Make sure that your computer is turned on and that it does not shut
down automatically as part of an energy-saving feature.
, Make sure that the modem connected to your computer is turned on
and is connected to the outgoing phone line.
, Make sure that Modem is selected in the HotSync Manager menu.
, Make sure that the modem you are using with your CLIÉ handheld
has an on-off switch. Your CLIÉ handheld cannot “wake up” a
modem that has an auto-off feature.
, Make sure that the modem is connected properly to a serial port on
your computer and it is connected to an incoming phone line.
, Confirm that the Setup String in the Setup dialog box configures
your modem correctly. You may need to select a different Modem
Type or enter a custom Setup String.
Troubleshooting – Frequently Asked Questions
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