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CHAPTER 5. Call Control
This chapter describes the procedures for using the general functions and additional functions
of the system through the call control buttons, mouse, keyboard, and popup menu.
The progress of a call is displayed accordingly on the <Incoming Calls> window, <Active
Calls> window, or <Held Calls> window. OfficeServ Operator users can control calls by using
call control buttons or the [Call] menu.
General Functions
This section describes the procedures for executing general functions such as <Dial>,
<Answer>, <Drop>, <Hold>, <Transfer>, <Park>, and <Conference Call> from the <Incoming
Calls> window, <Active Calls> window, or <Held Calls> window.
Additional Functions
This section describes the procedures for executing additional functions such as <Hold with a
Note>, <Target Hold>, <Orbit Park>, <Leave Message>, <Camp On>, and <OHVA>.
The call control buttons and [Call] menu are described below:
Button Call Menu Description
Dial Makes a call
Answer Answers an incoming call
Drop Disconnects the current call
Hold Holds a call
Unhold Answers a held call
,
Transfer, Toggle Transfers a call, call alternation
Station Park Parks a call in a station
Orbit Park
Parks a call by using number keys ranging
from 0 to 9 or reanswers the held call
Conference Makes a conference call
Page Broadcasting
Camp On Call waiting
Transfer to Voice Mail Transfers a call to a voice mailbox
,
Call Recording to Voice Mail Starts/stops recording a call
Callback
Reserves a call connected to a busy
/unanswered station
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