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Incoming Calls Window
The figure below shows the calls connected to the OfficeServ Operator in sequence.
The columns displayed in the <Incoming Calls> window are described below:
Column Description
CID Caller Identification. Phone number and name of the caller
DID Phone number and name of a call connected to the DID
Duration Elapsed time since call connection
Details Other information
Display of Columns in Each Window
The columns displayed in each window can be set in [Tools]Æ[Options]
Æ[Columns].
Active Calls Window
Once the calls displayed in the <Incoming Calls> window are answered or outgoing calls are
connected, the connected calls (except for forwarded calls or calls on hold) are displayed in
the <Active Calls> window as shown below: The <Active Calls> window imports the customer
information stored in the customer database and displays the name, company, title, and
representative phone number of the caller and the information and three phone numbers of
the recently called party.
The user can take notes of calls in [Note] and view the notes for calls from the data on calls on
hold or log view.
NOTE
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