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Parameters of the [Contact Information] tab are described below:
Parameter Description
Internal Inbound
Calls
If an intercom call arrives, the system retrieves the CID data from the
DB.
External Inbound
Calls
If an external call arrives, the system retrieves the CID data from the
DB.
- Search CLI Table for external calls, if a match has not found in the
Smart Console phonebook: If the CID is not found on the DB, the
system attempts to retrieve the information from the CLI data of the
iDCS system.
Outbound Calls
If the call was originated from an operator, the system retrieves the CID
data from the DB.
Call Control
This tab is used to determine how the OfficeServ Operator should handle the current call when
a common call or a held call arrives while the user is busy.
Parameters of the [Call Control] tab are described below:
Parameter Description
Hang up the connected call Hangs up the current call and answers the new call.
Hold the connected call
Automatically holds the current call and answers the new
call.
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