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Each window of the <OfficeServ Operator> main window is described below:
Window Function
Information
Helps the OfficeServ Operator users learn the OfficeServ Operator by
giving the users necessary useful information. Also, displays the
messages received from other station subscribers.
Incoming Calls Displays the calls connected to the OfficeServ Operator in sequence.
Active Calls
Displays a call connected to the operator. Also, displays the customer
name, company, title, phone number, and the information on the recent
called party from the stored customer database. The user can take notes
of calls on hold or calls.
Held Calls
Displays the calls on hold in sequence. The <Held Calls> window
displays the saved/restored calls.
Call Button
This window includes the call control button required to operate the
OfficeServ Operator and the input field for a destination number. The user
can adjust the displayed buttons.
DID
Displays the DID information set in the iDCS system. The DID information
is displayed in the <Incoming Calls> window, <Active Calls> window, and
<Held Calsl> window as well ; thus, the information can be used very
usefully for supporting multiple companies or departments.
BLF
Displays the devices of the OfficeServ Operator in the format of cards or
lists. If the station port is the same as the C.O.line port, this window will
show the current status of the device.
The device types are as follows:
- Station port/C.O.line port of the iDCS system.
- Member of the station group
- Speed dial number of the operator station
- DT/DS button set in the operator station
- A random number set by the user
Status Line
Displays the current status of the user station such as voice message
number, whether voices are recorded or not, Do Not Disturb (DND),
message list (list of stations where messages are left), call back (busy
station where a call is reserved), and ring plan setting status
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