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Troubleshooting
If you still have problems, disconnect the phone. If other phones on the same line work
properly, the fault is in this phone or its installation. If you cannot find the problem, take your
phone to your local RadioShack store for assistance.
The handset stops working or works
poorly during a call.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the battery pack is charged. (If the battery power is too
low, it does not have enough power to light the display.)
If the base loses power while the handset is away, the security
access-protection code might change. Restore power to the
base, then place the handset back on the base. The CHARGE/
IN USE indicator lights, indicating that the code is set again.
Check the charging contacts on the handset and base. If they
are dirty, clean them with a pencil eraser.
You have an incoming call, but do not
receive any Caller ID information.
Let the phone ring twice before you answer so the system has
time to record the Caller ID information.
Check that the system is correctly and securely connected.
Check with your phone company to verify that your Caller ID
service is active.
The system does not answer calls. Make sure the system is turned on.
Make sure the AC adapter is properly connected.
Check all phone line connections.
The system does not record the
callerss messages
Rec Time
(recording time) is set to
ANN
(announce only). Set
it to
1
or
4
.
Delete messages if memory id full.
Low Battery flashes every few
seconds
Be sure the battery pack is correctly connected.
Return the handset to the base to recharge battery pack.
Problem Suggestion