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Troubleshooting
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TROUBLESHOOTING
If your phone is not performing to your expectations, please try these
simple steps first.
Symptom Suggestion
The CHARGE LED won’t
illuminate when the handset
is placed in the cradle.
• Make sure the AC adapter is plugged into the
base or the charger (if you have more than one
handset) and wall outlet.
• Make sure the handset is properly seated in the
cradle.
• Make sure the charging contacts on the handset
are clean.
The audio sounds weak.
• Move the handset and/or base to a different
location away from metal objects or appliances
and try again.
• Make sure that you are not too far from the base.
Can’t make or receive calls.
• Check both ends of the base telephone line cord
are plugged in.
• Make sure the AC adapter is plugged into the
base and wall outlet.
• Disconnect the AC adapter for a few minutes,
and then reconnect it.
• De-register the handset (see “De-register the
Handset (Handset Only)” on page 29) and
register the handset (see “Register the Handset
to the Base” on page 51).
• Make sure that you are not too far from the
base.
• Make sure the line is not in use.
• If an outside call is already established, you
cannot make another outside call.
The handset doesn’t ring or
receive a page.
• Charge the batteries in the handset for 15-20
hours by placing the handset on the base or
charging cradle.
• Make sure that the handset is not too far from
the base.
• Place the base unit away from appliances or
metal objects.
• De-register the handset (see “De-register the
Handset (Handset Only)” on page 29) and
register the handset (see “Register the Handset
to the Base” on page 51).
• Make sure you are using the correct dialing
mode.