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Caller ID
Problem Cause/solution
The caller’s
information is not
displayed.
LYou have not subscribed to Caller ID service. Contact your
telephone company to subscribe.
LIf your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
jack, disconnect the unit from the equipment and plug the
unit directly into the wall jack.
LIf your unit is connected to a telephone line with DSL
service, we recommend connecting a noise filter between
the unit and the telephone line jack (see “Connecting 2
two-line telephone jacks” on page 18, “Connecting four
single-line telephone jacks” on page 19). Contact your
DSL provider for details.
LThe name display service may not be available in some
areas. Contact your telephone company for details.
LOther telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
LThe caller requested not to send caller information (see
“Incoming Caller ID display” on page 43).
LIf a call is being transferred to you, the caller information is
not displayed.
LGenerally, caller information is displayed from the 2nd ring.
The display returns to
standby mode while
viewing the caller list.
LDo not pause for over 30 seconds while searching.
When a 2nd call is
received on the same
line, the unit does not
display the new
caller’s information.
LYou have not subscribed to Caller ID and/or Call Waiting
with Caller ID services. Please contact your telephone
service provider for details and availability of this service in
your area.
LIf another call is received on the same line while;
–the Automated Attendant System or answering system is
responding to a call, or
–a call is placed on hold,
the caller information will not be displayed.
You cannot dial the
phone number edited
in the caller list.
LThe phone number you dialed might have an incorrectly
edited pattern (for example, the long distance “1” or the
area code is missing). Edit the phone number with another
pattern (see “Editing a caller’s phone number before
calling back” on page 45).