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Troubleshooting
86
You cannot make an intercom/
outside call.
• Your handset is in remote operation mode
(p. 68). Exit by pressing [OFF].
• The handset you called is too far from the
base unit.
You cannot redial. • If the last number dialed was more than 48
digits long, the number will not be redialed
correctly.
• The [REDIAL/PAUSE] button functions as
either redial or pause. It will redial the last
number dialed if pressed before dialing any
digits (p. 33, 37). If another number has been
dialed first, it will operate as a pause button
(p. 58).
You cannot make long
distance calls.
• Please make sure you have long distance
service.
The handset does not display
the caller’s name and/or phone
number.
• You have not subscribed to Caller ID service.
Contact your telephone company to
subscribe.
• If your unit is connected to any additional
telephone equipment such as Caller ID box or
wireless telephone jack, disconnect the unit
from the equipment and plug the unit directly
into the wall jack.
• If the unit is connected to a telephone line with
DSL service, the unit may not display caller’s
name and/or phone number properly. We
recommend connecting a noise filter (contact
your DSL service provider) to the telephone
line between the unit and the telephone line
jack.
• The name display service may not be
available in some areas. Contact your
telephone company for details.
• Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
• The caller requested not to send caller
information (p. 40).
• If a call is being transferred to you, the caller
information will not be displayed.
• Generally caller information is displayed from
the 2nd ring.
Problem Cause & Remedy