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4.1 Troubleshooting
User Manual 205
A reorder tone is audible or "Restricted"
is displayed.
• The telephone is locked.
Unlock your telephone. ( 1.5.4 Preventing Other
People from Using Your Telephone (Extension Dial Lock),
2.1.1 Extension Control)
• Toll restriction is activated.
Consult your manager or dealer.
• An account code is required. ( 1.2.7 Calling without
Restrictions, Using an Account Code (Account Code Entry)
in 1.2.1 Basic Calling)
I cannot make an outside call using the
One-touch Dialling button or speed
dialling.
• A line access number was not stored.
A line access number is required for outside calls.
( 1.2.1 Basic Calling, 3.1.3 Customising the Buttons)
I cannot remember the feature numbers.
• Ask your dealer to change the feature numbers for
easier use.
While talking to an outside party, the line
is disconnected.
• The time limit has run out. ( 1.4.1 Transferring a Call
(Call Transfer), 1.4.5 Multiple Party Conversation)
Consult your dealer to extend the time, if necessary.
Redialling does not function. • The stored number was more than 32 digits or an
extension number. ( 1.2.3 Redial)
The personal computer and fax machine
communication failed.
• An indication tone may have interrupted
communication. ( 1.7.9 Protecting Your Line against
Notification Tones (Data Line Security))
I do not want to show my telephone
number to the calling or called party's
telephone.
• Consult your manager or dealer.
I want to show my telephone number to
the calling or called party's telephone.
• ( 1.7.4 Displaying Your Telephone Number on the
Called Party and Caller's Telephone (Calling/Connected
Line Identification Presentation [CLIP/COLP]))
I cannot send a call waiting tone to the
dialled extension.
• The other party has not set the Call Waiting feature.
( Sending a Call Waiting Notification (Call Waiting),
1.4.4 Answering Call Waiting, 1.7.3 Receiving Call Waiting
(Call Waiting/Off-hook Call Announcement [OHCA]/
Whisper OHCA))
• The other party has set Data Line Security.
( 1.7.9 Protecting Your Line against Notification Tones
(Data Line Security))
I forgot the password. • Ask the manager to assist you.
( 2.1.1 Extension Control)
The background music started suddenly.
• Turn off the music.
( 1.7.8 Turning on the Background Music (BGM), 2.1.4
Turning on the External Background Music (BGM))
Problem Remedy