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1.8 Utilising the Call Centre
130 User Manual
To monitor
To clear Call Log History
Monitoring and Changing the Log-in/Log-out Status of Extensions
The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group
members by the DSS button light. It can also change their Log-in/Log-out status if needed.
To monitor
• The accumulated data is cleared.
"****" shows if the number to be displayed exceeds the maximum displayable digits.
On-hook.
Enter
ICD Group
extension number
.
Off-hook.
Display PT
Enter
739
.
3 97
C.Tone
ICD Group
extension no.
ICD Group: Incoming Call Distribution Group
Press "
LOG
".
Display PT
LOG
Press "
CLEAR
".
CLEAR
Press "SPRVS".
Display PT
SPRVS
After viewing the status of waiting calls