General Features
Features Guide 147
Procedure Assignment Example
UCD Time Table procedure can be assigned as follows:
(Example 1)
1. The caller hears OGM 1, if available.
(Sample OGM 1)
• What if OGM 1 is busy?
The caller first hears a ringback tone and then will hear OGM 1 as soon as it becomes
available (Go to step 2).
• What if OGM 1 is OUS (Out-of-Service)?
Step 1 will be skipped (Go to step 2).
2. The caller is put in the waiting queue for 48 seconds (4T + 2T).
3. The caller hears OGM 2.
(Sample OGM 2)
4. The caller is transferred to the Overflow destination (Operator or covering extension).
Note
• During Steps 1 - 3, the caller will be connected to a UCD group member as soon as anyone
of members becomes available to answer the call.
Table No. Sequence
1 S14T2TS2TR
2 S12TS3OFF
31TTR
4 S12TS42TTR
Sorry, all lines are busy.
Please wait a moment.
Sorry, all lines are still busy.
Calling the Operator.
S1 4T 2T S2 TR
(1) (2) (3) (4)
UCD group
