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For product assistance, visit www.globarange.com
For A assistance, visit www.joip.com
A service features
Answering system (BB-GT1520/BB-GT1522/BB-GT1540)
I cannot access the caller list. L Someone is viewing the caller list from
another handset.
Problem Cause/solution
I cannot import phonebook
data or ringtone data to the
handset.
L While the base unit is downloading data
excluding the base unit software, you cannot
import phonebook data or ringtone data to the
handset. Wait until the 4 indicator stops
flashing and lights in steady green.
I cannot view the A text
message.
L Someone is viewing a A text message from
another handset.
L While the base unit is downloading data
excluding the base unit software, you cannot
view the A text message. Wait until the 4
indicator stops flashing and lights in steady
green.
Problem Cause/solution
I cannot listen to messages
from a remote location.
L A touch tone phone is required for remote
operation.
L Enter the remote code correctly and press
each key firmly (page 64).
L The answering system is off. Turn it on (page
65).
The unit does not record new
messages.
L The answering system is not turned on for the
line you wish to record messages from. Select
the desired line or both lines by pressing
{IP/TEL} on the base unit repeatedly, then
turn the answering system on (page 60, 65).
L The message memory is full. Erase
unnecessary messages (page 62, 63).
L The answering system is activated for both
lines, and the 1st caller is leaving a voice
message. The 2nd caller cannot leave a
message, but the caller information will be
stored (page 45).
L If you subscribe to the Voice Mail service,
messages are recorded by the landline
service provider/A not your telephone
(page 66).
Problem Cause/solution
GT15xxE.book Page 90 Wednesday, August 1, 2007 11:59 AM