Filter
Top Products
Useful Information
84
For product assistance, visit www.globarange.com
For A assistance, visit www.joip.com
Troubleshooting
General use
Problem Cause/solution
The unit does not work. L Make sure the battery is installed correctly
and fully charged (page 19, 21).
L Check the connections (page 18).
L Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.
L The handset has not been registered to the
base unit. Register the handset (page 77).
l I cannot hear a dial tone
for the IP line.
L Confirm the Ethernet cable is properly
connected (page 18).
L You have not agreed to the Terms of Use for
the A services. To use the A IP line, you
need to agree to it using the handset (page
19).
L Check the base unit’s IP address using the
handset: K i {#}{5}{0}{1}
If necessary, change the base unit’s static IP
address (page 30).
L Check your network devices’ (router, modem,
etc.) connections. If the connections are made
properly but the problem persists, check your
network devices’ (router, modem, etc.)
settings.
L Many installation issues can be resolved by
resetting all the equipment. First, shut down
your modem, router, base unit, and computer.
Then turn the devices back on one at a time in
this order: modem, router, base unit,
computer.
L If you cannot access Internet Web pages
using your computer, check to see if your
Internet service provider is having connection
issues in your area.
L For more troubleshooting help, visit
www.joip.com or contact the A service
provider.
GT15xxE.book Page 84 Wednesday, August 1, 2007 11:59 AM