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For product assistance, visit www.globarange.com
For A assistance, visit www.joip.com
*1 BB-GT1520/BB-GT1522/BB-GT1540
Caller ID
l I cannot make a call
using a mobile phone.
*1
L The IP line or the answering system is in use.
Try again later.
L The remote code of the answering system is
the default setting. You need to set your own
remote code for security (page 64).
I cannot page the handset. L The paged handset is too far from the base
unit.
L The paged handset is in use. Try again later.
I cannot page the base unit.
*1
L The base unit is in use. Try again later.
l I answered a call when
the phone rang, but the call
was disconnected.
L The ringer may continue to sound for several
seconds after the caller hangs up because of
the time lag of the signal transmission.
l During a conversation,
the following occurs:
– noise is heard.
– the sound is interrupted.
– the sound is delayed.
L It may be caused by someone using a
computer connected to the same network as
the unit.
L Confirm the speed of Internet connection. The
unit requires 100 kbps for each upstream and
downstream. If less than 100 kbps is
provided, visit www.joip.com or contact the
A service provider.
Problem Cause/solution
The handset does not display
the caller information.
L You have not subscribed to Caller ID.
k Contact your landline service provider
to subscribe.
l Visit www.joip.com or contact the A
service provider to subscribe.
L The caller requested not to send caller
information (page 44).
L k Generally, caller information is
displayed from the 2nd ring.
L k Your unit is connected to a landline with
DSL service. We recommend connecting a
filter (contact your DSL service provider) to
the telephone line between the base unit and
the telephone line jack.
L k Other telephone equipment may be
interfering with this unit. Disconnect the other
equipment and try again.
Problem Cause/solution
GT15xxE.book Page 89 Wednesday, August 1, 2007 11:59 AM