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Your telephone’s non-ACD call features
Your telephone’s non-ACD call features
This section describes non-ACD features commonly used for call processing. Your
network administrator assigns features to your programmable feature keys.
Whenever this guide describes a procedure that requires special codes ask your
network administrator to provide these to you.
To access a feature, you press a Feature Key, or enter a Flexible Feature Code
(FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100.
Your network administrator supplies you with the Flexible Feature Codes or
Feature Access Codes for your system.
Note: In order to use a feature described in this section, your system software must
support the feature and the feature must be assigned to your telephone. Check
with your network administrator for more details.
Make a call
This section describes features that you can use when you make a call. There are
several ways to make a call from your M3905 Call Center telephone. To make a
call from your telephone, use the features described in this chapter.
To make a call:
1. Press an Individual Line (DN) Key.
2. Dial the number.
Note: If you are on a call on your Individual Line (DN) and your telephone is not
in Not Ready or Make Busy state, your call is automatically placed on hold when
an ACD call rings your telephone enabling you to answer the ACD In-Calls line.
However, if you are on an ACD call and a call comes in on your Individual Line
(DN), you cannot put your ACD call on hold to answer the call on your Individual
Line (DN).
Use the Predial feature
The Predial feature allows you to enter and preview a number of up to 31 digits
and make corrections before you dial the number.
To use Predial:
1. Dial the number.
Note 1: If you are calling an external or
long distance number, be sure that the
appropriate access codes are included.
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