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Viewing queue status
Viewing queue status
The Meridian 1 ACD Calls Waiting status indicator
The LCD indicator beside the Calls Waiting key gives you a visual indication of the
number of calls in the ACD queue. The following table lists the four states of the
Calls Waiting LCD indicator.
Note: If your telephone is configured for the Display Queue feature, the LED/LCD
indicator beside the feature key functions as a Calls Waiting status indicator.
Display Queue on Meridian 1
The Display Queue feature allows you to access the status of calls in an ACD
queue. The information displayed includes: number of calls waiting in the queue,
number of agent positions occupied for the queue, the length of time that the
oldest call has waited in the queue, and the number of calls that have been
overflowed into the queue.
To display information on your ACD
queue:
/
/
Press the Display Queue Key.
Information on your current ACD
queue appears on the display.
Indicator Queue Status Meaning
Off Light There are few or no calls waiting.
On Normal An acceptable number of calls are
waiting.
Slow Flashing Busy Calls are backing up in the queue.
Calls overflowing to this queue will not
be accepted.
Fast Flashing Overloaded Too many calls are in the queue. New
calls are being overflowed to another
queue.
DisplayQue
Dsply Queue