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Call Center Agent/Supervisor Features
11
To login with Supervisor ID and with
Priority:
Dial your Agent ID £
Supervisor ID £ ACD DN 1 £
Priority 1 £ ACD DN 2 £
Priority 2 £ ACD DN 3 £
Priority 3 £ ACD DN 4 £
Priority 4 £ ACD DN 5 £
Priority 5 £ £.
/
or
/
3. Press either the In-Calls Key, or the Not
Ready Key to enter the ACD queue.
Note: The MQA feature is not available on
the Meridian SL-100.
Correct errors during the login procedure
Dial ‚£ to correct the previous entry.
The Supervisor ID, ACD DNs, and
Priorities can be re-entered (see the
example below).
Example
To re-enter ACD DN 1 without using
Priority (press £ ‚ £ to correct
ACD DN 1):
Dial your Agent ID £ Supervisor ID £
ACD DN 1 £ ‚ £ ACD DN 1 £
ACD DN 2 £ ACD DN 3 £
ACD DN 4 £ ACD DN 5 £ £.
Note: This feature is not available on the
Meridian SL-100.
In - Calls
Not Ready