Nortel Networks M3905 Cordless Telephone User Manual


 
14
Call Center Agent features
Answer Call Center calls
The In-Calls Key is the lower right-hand key on your M3905 Call Center
telephone. The In-Calls Key is your main ACD extension (Primary DN). The
In-Calls Key allows you to answer the next queued call on the primary DN. This
key presents only ACD calls. To disconnect from an ACD call, press the Goodbye
Key or press the In-Calls Key a second time.
To enable you to make outgoing calls and accept non-ACD calls, your network
administrator must configure one or more non-ACD DNs (Individual DNs) to your
M3905 telephone.
Note: If you have the handset option and you pickup the handset, you must also
press a DN key, otherwise the handset is not operable. You can terminate a
call by replacing the handset in the cradle.
Your phone rings and the In-Calls
indicator flashes:
/
Press the In-Calls Key. The caller is
connected and the indicator lights
continuously.
To end an ACD call:
/
or
Press the Goodbye Key.
or
/
or
Press the In-Calls Key (Meridian 1 only).
or
or
Replace the Handset to terminate a call.
or
or
Press an Individual Line Key (non-ACD).
This will remove you from the queue.
or
/
Press the Not Ready Key. This will remove
you from the queue but keep you logged in
as an agent position.
or
Wait for the caller to terminate the call.
In - Calls
Goodbye
In - Calls
2637
Not Ready