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Viewing queue status
Note 1: In an MQA environment, the display will scroll through the different
queues at 2 second intervals. The queues are presented in the order in which they
were entered at login.
Note 2: The Display Queue Key may be configured on your M3905 Call Center
telephone as a Fixed Feature Key or as a Programmable Line (DN)/Feature Key.
The Meridian SL-100 Multistage Queue Status indicator
The ACD Multistage Queue Status (MSQS) Key/Lamp feature provides a visual
indicator of the number of calls in the ACD queue. Three thresholds, T1, T2, and
T3 are created by your supervisor. The thresholds represent the number of calls in
the queue or the wait time of the next call to be answered. You can activate the
MSQS Key/Lamp feature by any of the following actions: you log in, and ACD
call is presented to your position, or you activate the Not Ready feature. The
following table lists the four states of the LCD indicator.
Indicator Queue Status
Off Less than or equal to T1
On Greater than T1 and less than T2
Flash Greater than T2 and less than T3
Wink Greater than T3
553-9093
Forward
WAITING MAND LWAIT TOFQ
13 9 0:20 0
Quit Copy
Calls
waiting
Number of
manned
positions
Length of
time first call
has waited
Calls time
overflowed
into this queue
Callers Redial