Filter
Top Products
18
Call Center Agent features
To Transfer to a supervisor, during a
call in progress:
/
1. Press the Supervisor Key.
/
2. Press the Supervisor Key again when
the supervisor answers.
/
3. Press the Goodbye Key to disconnect
from the call. The caller remains
connected with your supervisor.
Note: On the Meridian SL-100, use the
Transfer Key to transfer the call to your
Supervisor’s DN. You cannot transfer a call
using the Supervisor Key.
Use Walkaway and Return from Walkaway
Use this feature when you need to leave your desk during an ACD call, during a
non-ACD call, or while in the Not Ready state.
To use the Walkaway feature:
/
1. Press the Hold Key. The LCD indicator
beside the In-Calls extension flashes.
2. Disconnect the headset before you
leave.
Note 1: Some headsets have a quick
disconnect feature. You can do a quick
disconnect instead of disconnecting the
headset.
Note 2: On the Meridian SL-100, you do
not need to disconnect the headset.
Supervisor
Supervisor
Goodbye
Hold