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Call Center Agent features
Use Not Ready
Use the Not Ready Key, when performing post-call work.
When you need time to catch up on
post-call processing work:
/
Press the Not Ready Key. This takes you
out of the queue.
When you are ready to take ACD
calls again:
/
or
/
Press either the In-Calls Key, or the Not
Ready Key to enter the ACD queue.
Note 1: On the Meridian SL-100, you must
press the Not Ready Key to begin receiving
ACD calls.
Note 2: If you Press the In-Calls Key
during an ACD call, the call is
disconnected.
Answer or make non-ACD calls
An Individual DN allows you to make outgoing calls and to receive non-ACD
incoming calls. If you do not have an active call when the LCD indicator flashes,
you can press the corresponding Individual DN Key and answer the call.
To make a non-ACD call:
1. Press an Individual DN Key.
2. Dial the number you wish to call.
To answer a non-ACD call:
Press the DN Key next to the flashing
indicator. You are connected to your
non-ACD caller.
Not Ready
In - Calls
Not Ready
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