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Viewing queue status
Display agent status on the Meridian SL-100
The Display Agent feature gives ACD Supervisors a summary of the current status
of all agent positions for which they have Agent Keys.
Press the Display Agent Key.
The display shows summary of the
current status of all agent positions which
have a key assigned on the supervisor's
phone.
Note: The Display Agent Summary
Information is displayed for 12 seconds or
until another feature key is pressed.
DisplayAgt
553-9096B
Forward
NMD IDL NR SDN ACD
1 2 1 0 8
Quit Copy
Agent
positions not
logged in
Agent
positions
available to
receive calls
Agent postions
logged in but
temporarily unable
to receive calls
Agent positions
on active ACD
calls
Callers Redial
Agent positions
logged in but
currently on
non-ACD calls