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Viewing queue status
Display agent status on the Meridian 1
The Display Agent feature gives ACD Supervisors a summary of the current status
of all agent positions for which they have Agent Keys.
Press the Display Agent Key.
The display shows summary of the
current status of all agent positions which
have a key assigned on the supervisor's
phone.
Note 1: Agent positions in the Not Ready
state will be counted as busy on either ACD
calls or non-ACD calls, as specified by your
system administrator.
Note 2: The Display Agent Summary
Information is displayed for 12 seconds or
until another feature key is pressed.
DisplayAgt
553-9096
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ACD WAIT DN LOGOUT
23 2 0 0
Quit Copy
Positions
busy on
ACD calls
Positions
waiting for
ACD calls
Positions
busy on
non-ACD
calls
Vacant
agent
positions
Callers Redial