Filter
Top Products
Call Center Agent features
13
Call Center Agent features
This section explains the features that are available to ACD agent positions.
Use Activity Code
This feature allows you to record the type of activity you are performing. Use the
Activity Key to record Activity Codes on the Meridian 1 and LOB (Line of
Business) Codes on the Meridian SL-100.
Both the Meridian 1 and the Meridian SL-100 track items such as the number of
specific types of calls and the holding times for these calls.
To capture activities on the
Meridian 1:
/
1. Press the Activity Key.
2. Dial the Activity Code that
corresponds to the activity being
performed.
/
3. Press the Activity Key again.
If performing multiple tasks, repeat these
steps.
To capture the type of ACD call on
the Meridian SL-100:
/
1. While on an active ACD call, press the
Activity Key.
2. Dial the LOB Code which reflects the
type of call you are handling. The
digits are shown on the display as you
enter them. If you make a mistake,
press the Activity Key again and
re-enter the correct digits.
Repeat steps one and two for other
applicable codes. You can enter up to three
LOB codes per call.
Activity
Activity
Activity
Activity
Activity
Activity