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i2050 Software Phone Installation Guide
Chapter 4
Nortel Networks i2050 Diagnostic Utility
The Nortel Networks i2050 Diagnostic Utility is intended for use by groups that provide support
for the Nortel Networks i2050 Software Phone. This utility provides diagnostic information about:
• the i2050 configuration
• the current, or last, session and call
You can display this diagnostic information on the i2050 Diagnostic Utility display, or you can
save the information in a file. The files created by the i2050 Diagnostic Utility can be viewed
using any web browser (for example, Internet Explorer) or can be emailed to a support group for
analysis.
Starting the i2050 Diagnostic Utility
If you start the i2050 Diagnostic Utility when the i2050 Software Phone is operating, the i2050
Diagnostic Utility displays information regarding the current session and call. If you start the
i2050 Diagnostic Utility when the i2050 Software Phone is not operating, the i2050 Diagnostic
Utility displays information about the last session and call.
You must run the i2050 Diagnostic Utility in the same user context as the i2050 Software Phone is
run. For example, if you want to obtain diagnostics regarding Sam, then Sam needs to run both the
i2050 Software Phone and the i2050 Diagnostic Utility. If Sam runs the i2050 Software Phone and
later an administrator logs on and runs the i2050 Diagnostic Utility, the diagnostics obtained will
be for the administrator, not for Sam.
You can start the i2050 Diagnostic Utility using the Start menu or the command line.
Starting the i2050 Diagnostic Tool using the Start menu
1 Click the Start button and click Programs.
2 Click Nortel Networks and click i2050 Software Phone.
3 Click i2050 Diagnostic Utility.
Note: The Nortel Networks i2050 Diagnostic Utility is intended for use by groups that
provide support for the Nortel Networks i2050 Software Phone.
Note: When you make changes to the i2050 Software Phone using the i2050
Configuration Utility or the i2050 Software Phone parameters, the changes are reflected in
i2050 Diagnostic Utility at the next refresh. Normally, the i2050 Software Phone does not
pickup the values until the i2050 Software Phone has been stopped and re-started. A few
settings are read on a per-call-basis, but you should not rely on this.