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10 Preface
P0988431 Issue 03
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The following documents provide additional information about configuring and using IP
telephones:
• Programming Operations Guide
• IP Telephony Configuration Guide
• Software Keycode Installation Guide
After you have successfully installed the i2050 Software Phone, you can access the i2050
Software Phone help system. This help system describes how to use and configure the i2050
Software Phone.
How to get help
• USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone: 1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#
If you do not yet have a PIN Code, or for general questions and first line support, enter ERC
338#
Website: http://www.nortelnetworks.com/support
email: naitas@nortelnetworks.com
Presales Support (CSAN)
Telephone: 1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
• EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone: 00800 800 89009
Fax: 44 191 555 7980
email: emeahelp@nortelnetworks.com
• CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone: 1-954-858-7777
email: csrmgmt@nortelnetworks.com
• APAC (Asia Pacific)
Technical Support - CTAS
Telephone: +61 388664627
Fax: +61 388664644
email: asia_support@nortelnetworks.com