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32 Chapter 2 Installing the i2050 Software Phone
P0988431 Issue 03
Troubleshooting
Application fails to install
Symptom: During installation the following error message appears:
• Error 1931: The Windows Installer service cannot update the system file <filename>.
Description: You are trying to install i2050 Software Phone on an outdated version of the
operating system.
Action: To fix the problem, you may have to upgrade your operating system. Check the Hardware
and Software Requirements section of this document for the information on supported operating
system releases.