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Voice Mail User Guide 21
Troubleshooting Tips
The following table contains troubleshooting tips for basic voice mail features. Contact your
voice mail administrator for additional help.
Problem Possible Solution
I do not know my voice mail
password.
Try using the extension number, which is the default password.
If your mailbox does not have an assigned password, pressing #
will allow you to access your mailbox. If these options do not
work, contact your voice mail administrator for assistance.
I cannot change the system
greeting.
Only your voice mail administrator can change the system
greeting.
I cannot use one or more of the
voice mail features described in
this guide.
Your system may not support the feature, or your voice mail
administrator may not have enabled the feature. Contact your
voice mail administrator for more information.
I get a “Mailbox almost full or full”
message.
No new messages can be received until waiting or saved
messages are deleted.
I get a “Mailbox quota grace limit
reached” message.
The voice mail system grace limit has reached its capacity. This
feature allows a mailbox to “overfill” beyond normal capacity.
When the quota grace limit has been reached, this
announcement is played. Contact your voice mail administrator
for assistance.
My e-mail password has expired
for my e-mail client and I have to
change it. Do I also have to
update it for my mailbox?
If you change your e-mail password, you are prompted to
update it for E-Mail Reader. See page 16 for additional
information about entering your e-mail password.
I cannot retrieve deleted
messages.
Voice mail may have erased your message. After a
programmed amount of time has lapsed, voice mail
automatically erases all deleted messages (see page 6). If you
attempt to recover a deleted voice message within this time
frame but you are unsuccessful, your voice mail system may not
have sufficient space available to store deleted messages.
I do not have e-mail and fax
messages in my mailbox.
If your mailbox does not have E-Mail Reader (see page 16) you
will not receive e-mail and fax messages. Contact your voice
mail administrator to determine if E-Mail Reader is enabled for
your mailbox.
I get the wrong response when I
say a command.
Several factors affect the system response to voice commands.
It is possible that Automatic Speech Recognition (ASR) is not
enabled on your system. If your system does not prompt you to
“say” a command, ASR is not enabled. See page 1 for
additional ASR guidelines.