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Voice Mail User Guide 11
Changing the Call Screening Transfer Method
You can use the following Call Screening Transfer options to apply conditions to outside
calls that are transferred to your extension from the system Auto Attendant.
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• Unannounced Calls: Calls are sent directly to your extension.
• Announce-Only Calls: Before Auto Attendant transfers a call to you, a prompt asks
the caller to record his or her name. When you answer, you hear “You have a call
from (caller’s name).” Then the call is sent to your extension.
• Screened Calls: Before Auto Attendant transfers a call to you, a prompt asks the
caller to record his or her name. When you answer, you hear “You have a call from
(caller’s name).” You can then choose whether or not to accept the call.
To change the Call Screening Transfer method:
1. Access your mailbox as described on page 2.
2. Press 4 or say “Personal” to select the Personal Options Menu.
3. Press 9 or say “More” for the More Options menu.
4. Press 5 or say “Transfer” to select the Transfer Method menu. Then select one of
the following:
• Press 1 or say “Unannounced” to select unannounced transfers.
• Press 2 or say “Screened” to select screened transfers.
• Press 3 or say “Announce” to select announce-only transfers.
• Press * or say “Cancel” to return to the Personal Options menu changes.
Receiving Screened Calls
You have the following options when you receive a screened call:
• Press # or say “Accept” to accept the call.
• Press 1 or say “Replay” to replay the announcement.
• Press 2 or say “Voice Mail” to send the call to voice mail.
• Press 3 or say “Forward,” and then enter the extension number to forward the call to
another extension.
• Press * or say “Refuse” to refuse the call.
4. This feature may or may not be enabled for your system.