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Voice Mail User Guide
Recovering Deleted Voice Messages
You can recover deleted voice messages within a specific time frame before they are
erased from the system. The time frame can be up to 24 hours and is programmed by your
voice mail administrator. Any recovered messages are restored as saved messages in your
mailbox. If E-Mail Reader is enabled for your mailbox, you can also recover deleted e-mail
and fax messages. See “E-Mail Reader” on page 16.
To recover deleted voice messages:
1. Access your mailbox as described on page 2.
2. Press 5 or say “Options” to select the Message Options menu.
3. Press 2 or say “Recover” to select the Recover Deleted Messages menu.
4. Do one of the following:
• Press 1 or say “Listen” to listen to your deleted messages. After each
message you can:
o Press 1 or say “Replay” to replay the message.
o Press 2 or say “Reply” to reply to the message.
o Press 3 or say “Forward” to forward the message.
o Press 4 or say “Previous” to listen to the previous message.
o Press 5 or say “Envelope” to play the message envelope.
o Press 6 or say “Next” to listen to the next message.
o Press 7 or say “Recover” to recover the message.
• Press 2 or say “Recover” to recover all deleted messages.
• Press 3 or say “Purge” to permanently delete all deleted messages.
Canceling Unheard Voice Messages
You can cancel unretrieved messages that you have sent to other subscribers. You cannot
cancel messages that you have sent to group lists.
To cancel unheard voice messages:
1. Access your mailbox as described on page 2.
2. While listening to the voice mail main menu, press 5 or say “Options” to select the
Message Options menu.
3. Press 1 or say “Unheard” to select unheard messages.
4. When prompted, enter or say the mailbox number containing the unheard message.
5. Press # or say “Yes” to confirm the mailbox number. The system tells you how many
messages you have in the mailbox and then plays them for you.