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Troubleshooting
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Troubleshooting
This section contains information on how to solve common operational problems and warnings
you may receive.
If you cannot resolve the issue contact your system administrator.
If others are experiencing similar problems there may be a system error.
Operational Problems
Fault Probable cause Action or comment
No display The battery level is low or the handset is
defective.
Charge the battery or contact the system
administrator.
No ringing The sound off icon is on, or the ringer
volume set to silent, or the handset is
defective.
Long press the Sound off key to increase
the volume or contact system the
administrator.
No change in
Time & Date
setting
PBX dependent Changes in the handset appear 24 hours
or sooner after a system change or by
turning on and off the handset.