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5624 Wireless Handset User Guide
32
Interactive Messaging
Interactive Messaging (IM) is a function that extends basic messaging. It enables handset users
to access information from a client application in the system.
For example, customized applications can be accessed from the handset. A list of actions can
be included in the message sent from the application to the handset.
An IM is indicated and viewed the same way as an ordinary message. See the Mitel 5624
Wireless Handset Configuration Guide. It is saved along with other messages in the message
list.
When you read an IM it can display several options. Mark the appropriate IM and press “Select”.
If the selected option requests input, enter the information required and press “OK”. Pressing
the middle soft key changes the mode to digit or text input depending on the format of the
message. A read message is indicated the same way as an ordinary message.
The following figure illustrates a basic interactive message. The options depend on the
configuration of the client application.
Figure 7: Interactive Message
Mobile data from the handset can instruct the application to send the interactive message. See
the Mitel 5624 Wireless Handset Configuration Guide. You can then select an action from the
list, such as sending a message back to the application and/or dialling a specific number.
Note: This system dependent feature applies to the 5624 Services license only.
Note: If a handset receives an IM update and the original message was deleted, the
handset sends a negative acknowledge (NAK) to the system.