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Trouble
shooting
Pocket PC Phone User Manual172
Trouble
shooting
Pocket PC Phone User Manual 173
Tapping and Writing Problems
Problem
n Device buttons do not re-
spond or bring up the wrong
program.
n Inaccurate response to stylus
taps.
n Pocket PC does not recog-
nize handwriting.
Solution
Check the Buttons setting to see if the program
assignment for each function button is set as you want.
Tap → Settings → Personal tab → Buttons.
For detailed information about Button settings, see
Chapter 5.
Adjust the touch screen to respond more accurately to
screen taps. Tap → Settings → System tab →
Screen → Align Screen.
For your Pocket PC to recognize your handwriting input
with the stylus, you need to use Transcriber writing. To
learn how to write in Transcriber, see Chapter 2.
ActiveSync Problems
Problem
n ActiveSync operation cannot
be performed or connected.
Solution
1 Make sure the ActiveSync cradle/cable is connected
securely.
2 Make sure you have installed the ActiveSync
software included on the Pocket PC Phone 2003
companion CD.
3 Make sure you selected Local USB or Local Serial,
as appropriate, from the Connection Settings
on ActiveSync Manager menu on your desktop
computer.
4 If you are using the optional serial cradle/cable, make
sure you are not running another program which also
works with the serial port you selected when installed.
5 If ActiveSync still doesn't work, remove the ActiveSync
software from your desktop computer then re-install
it.