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Page 242 Troubleshooting Tips
I cannot launch the
HotSync Manager.
■
Make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
port you selected in the Setup dialog
box.
■
Reinstall the Palm Desktop software.
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
Try each of these in turn:
■
Make sure the HotSync Manager is
enabled. Open Palm Desktop software,
from the HotSync menu, choose Setup.
Make sure that the Enabled option is
selected.
■
Check the HotSync Manager Local
Setup settings. Open Palm Desktop
software, from the HotSync menu,
choose Setup. Click the Serial Port
Settings tab and make sure Local option
is selected and that the Speed and Port
settings match the port where you
attached the cradle.
■
Check the cable connection between the
cradle and the port on your computer.
■
Make sure you installed the software
that came with your handheld. You
must install this software even if you
upgraded from a Palm OS handheld.
■
If you installed a conduit from a third-
party software developer, contact the
developer for support.
■
Make sure you selected your user name
in Palm Desktop software before
beginning the HotSync operation.
■
Make sure you are not running another
program, such as America Online or
CompuServe that uses the port you
selected in the Setup dialog.
■
Make sure your handheld is seated in
the cradle correctly.
■
Perform a soft reset. See “Resetting
your handheld” in Appendix A.