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Problems You Can Solve
Problems and possible solutions
The handset does not turn on
Recharge or replace the battery, then remove and
reinsert the battery.
The handset doesn’t ring for incoming calls
Check the Sound Setup menu to ensure the handset
is not set for discreet profile. Check the ring volume to
ensure it has not been set for the lowest setting.
The handset becomes warm during calls
It is normal for the handset to feel slightly warm during
extended calls.
The battery doesn’t charge to full capacity
Try a different battery.
No tones when pressing keys during a call
Key sound is turned off by default. If audible tones
are desired, check the key sound setting in the Sound
Profiles submenu.
Audible alert through headset when the battery is low
The battery low alert indicates the battery is reaching
the end of its charge. Do not attempt to make calls at this
time. Turn the handset off and replace the battery.
For additional information or to purchase accessories in the U.S., call 1-877-71 ASCOM (1-877-712-7266)
Figure 16.1 - Display messages and explanations
The handset is unable to register to the system. If the problem
persists, notify the system administrator.
Battery power is low. When the handset shuts off, replace the
battery with a fully charged battery, or use an alternate power
source such as a desktop charger.
The handset does not recognize any base station, or the signal is
too weak to make a call. Try again when closer to a base station
or turn the handset off then on. If the problem persists, notify the
system administrator.
The text message memory is full and AutoDelete is turned
off. Delete some messages or turn AutoDelete on (For more
information, see Messaging menu, page 30).