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Advanced Nurse Call System Integration
Advanced Nurse Call System Integration (ANCSI)
Some of the following features may not be available,
depending on how the 9p23 portable handset is
configured. Check with your system administrator for
additional information.
The 9p23 portable handset can be configured to
integrate with a nurse call system (NCS) for healthcare
environments.
Receive a nurse call message
When the 9p23 portable handset receives a nurse call
message, caregivers can choose from different options
depending on the NCS and the way it is configured. When
the NCS does not support call back to patient station,
the 9p23 portable handset handles the nurse call as a
normal text message. When received, the new message
is automatically displayed. (For more information, see the
Managing Text Messages section of this user guide).
Priority ringing
The 9p23 portable handset allows nurse call systems
to include a priority code, which can cause messages
of higher priority to interrupt those of lower priority.
Previously unread messages with a higher priority will
also be listed first in the stored messages log. Each of the
three priority levels has a distinct tone associated with it:
High priority (Code Message)
The message notification tone continues for 2 minutes
before returning to the Idle mode. The pause between
tones is 5 sec. The tone repeats 12 times before the
handset reverts to the Idle mode and the text message
icon is displayed.
Medium priority (Staff Assistance)
The message notification tone continues for 2 minutes
before returning to the Idle mode. The pause between
tones is set to 10 sec. The tone repeats 8 times before
the handset reverts to the Idle mode and the text
message icon is displayed.
Low priority (General Call)
The message notification tone continues for 1 minute
before returning to the Idle mode. The pause between
tones is set to 15 sec. The tone repeats 3 times before
the handset reverts to the Idle mode and the text
message icon is displayed.
Priority ringing when Off Hook
The message delivery notification while a user is off hook
mimics the ring patterns listed above using audible tones
in the speech path. The ability to assign these priority
levels is available for all types of ANCSI messages.
Callback
With ANCSI, the 9p23 portable handset allows call back
to patient station functionality. When the 9p23 portable
handset receives an ANCSI message, caregivers can
follow the options below.
Option 1
Use the Left Soft key to choose Talk. This option will
enable the user to make a voice connection to the
NCS intercom in the patient’s room. Once there is an
established voice connection to the patient room, the
caregiver can assign pre-defined services via the NCS
using the keypad numbers 1-6, or end the call by using
the Right Soft key to select Release.
Option 2
The call can be escalated to the pre-assigned secondary
caregiver by using the Right Soft key to select Backup
and forward the message to a backup caregiver, when
the primary caregiver is unavailable or unable to respond
to the patient call.
Option 3
The caregiver can select Close by using the down arrow
of the Scroll key to close a message without calling the
room.