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1.1 System Highlights
18 Installation Manual
1.1 System Highlights
1.1.1 System Highlights
Networking Features
This Hybrid IP-PBX supports the following networking features:
TIE Line Service
A TIE line is a privately leased communication line between 2 or more PBXs, which provides cost
effective communications between company members at different locations.
Virtual Private Network (VPN)
VPN is a service provided by the telephone company. It uses an existing line as if it were a private line.
QSIG Network
QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private
network.
Voice over Internet Protocol (VoIP) Network
The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted
into IP packets and sent through this network.
Built-in Small Call Centre Features
An incoming call distribution group can be used as a small call centre with the following features:
Queuing Feature
When a preprogrammed number of extensions in an incoming call distribution group are busy,
additional incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled
by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night).
Log-in/Log-out
Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually.
While logged-in, a member extension can have a preprogrammed time period automatically for refusing
calls after completing the last call (Wrap-up).
VIP Call
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple
groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension
in priority order.
Computer Telephony Integration (CTI) Features
Connecting a personal computer (PC) to a DPT, or connecting a Server PC to this Hybrid IP-PBX allows
function of the PC, PBX and extension to be integrated so that, for example, detailed caller information can
be taken from a database and displayed on the PC as a call arrives, or the PC can dial numbers for the
extension automatically.
Voice Mail Features
This Hybrid IP-PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT
(Digital) Integration.